Hearing the word nonconformity during an ISO audit can make any organisation feel uneasy. But the truth is, nonconformities are a normal, and useful, part of the audit process. In fact, they’re opportunities to improve, not red flags for failure.
Here are the five most common nonconformities we see across industries, and why you shouldn’t panic if they show up in your audit.
1. Outdated or Uncontrolled Documents
Whether it’s a procedure that hasn’t been reviewed in two years or an outdated version circulating internally, document control issues are a classic nonconformity.
Why it’s not a big deal:
This is usually an easy fix. Update the document, ensure version control is in place, and communicate it to your team. A simple oversight, not a system failure.
2. Lack of Evidence for Management Review
Management reviews are a requirement in most ISO standards, but sometimes businesses forget to record the details or conduct them formally.
Why it’s not a big deal:
If you’ve been discussing the business, risks, and performance but just haven’t documented it properly, it’s a quick correction. Add structure and evidence next time.
3. Incomplete Corrective Action Records
Many companies identify issues but forget to close the loop with evidence of action taken and effectiveness checked.
Why it’s not a big deal:
You’re already halfway there. Just make sure you document the action and verify it worked. It’s about traceability, not perfection.
4. Internal Audits Not Done on Time
Internal audits are often missed due to busy schedules. Auditors understand that.
Why it’s not a big deal:
Catch up and plan more realistically for next time. It’s a sign your system needs some breathing space, not that it’s failing.
5. Risks and Opportunities Not Fully Considered
Risk-based thinking is built into modern ISO standards, but some companies don’t formalise it enough.
Why it’s not a big deal:
You’re probably already doing risk assessments informally. Your consultant can help you formalise it into your system without adding red tape.
The goal of ISO audits isn’t to “catch you out”. It’s to help you strengthen your system. Nonconformities point to gaps, not disasters. With the right mindset and follow-up, each one can led to better processes, improved efficiency, and reduced risk.